Q: Why to have an account, Is there any advantage?
Ans: Yes, creating account at GiftingExpressions.com has many benefits. You will get many advantages; you will be notified for special offers and discounts via email. You can enter your delivery address only for one time and we will spare it on our site that you don’t have to enter over and over. You can track your orders easily and check previous order history as well.
Q: What details are required for placing an order?
Ans: Following details are required for placing order at GiftingExpressions.com
- Your name.
- Your address.
- Your email address.
- You contact number.
- Recipient’s name.
- Recipient’s contact number.
- Complete delivery address.
- Greeting message.
- Delivery date.
- Sender’s name.
Q: Do you accept orders on phone?
Ans: Yes we take orders on phone as well.
Q: Is same day delivery possible?
And: Yes, we do same day delivery. Many products can be ordered for delivery on the Same-Day like Cakes, Flowers, Chocolates, Mithai, Fruits, and Food Meals etc. Same Day service is only available for Major cities like Karachi, Islamabad, Rawalpindi, Lahore, Faisalabad, Multan, Peshawar, Hyderabad etc. Please read the disclaimers regarding same day delivery given in every product description before confirming your order.
Cutoff time for same day delivery is 11 am PST. You can also contact our customer service in case you missed the cutoff time and want to send gifts same day.
Q: Is same day delivery is free?
Ans: No, there is a minimal charge for same day delivery. If an urgent delivery is required for same day with an extremely brief time window, at that point contingent on the item chose much of the time this could be accomplished by including an additional charge.
Q: Do you offer time-specific delivery?
Ans: Yes, we offer time specific delivery for certain products and for major cities like Karachi, Islamabad, Lahore, Rawalpindi, Hyderabad, Faisalabad, Multan, Peshawar etc. There is an extra charge for time specific delivery and orders for time-specific delivery will be accepted one day prior delivery.
Q: Do you offer midnight delivery?
Ans: Yes, we offer midnight delivery for certain products and only for Karachi, Islamabad, Lahore and Rawalpindi. There is an extra charge for midnight delivery and orders for midnight delivery will be accepted one day prior delivery.
Q: Is there any standard time of delivery?
Ans: Yes, Our standard delivery hours are 10:00 AM to 8:00 PM unless it’s time-specific or midnight delivery. Standard time delivery is free.
Q: What if my order wasn’t delivered as per requested time and date?
Ans: For this issue you will have to contact our customer service via email or call as there may be a reason behind delay.
Q: What to do if recipient gets wrong gift?
Ans: Customer’s satisfaction is our ultimate goal. We deliver what customer orders and for this we have a separate Operations and QA department. Where we assure on time error free delivery but If in case your recipient gets wrong gifts then do not use them and contact us via email or call (listed online).
Q: If recipient refuse to take delivery?
Ans: If order is for perishables (non perishables in some cases) and recipient refuses for accepting it then order will be considered complete and gift will be then donated to any reputable charity trust and there will be no refund for such orders.
Q: What is refund and cancellations policy?
Ans: We accept cancellation request within 12 hours of placing order and after cancellation of order billing amount will be credited to your account within 8-10 working days.
Q: After placing order, till when I can cancel the order?
Ans: We will not be able to cancel your order if not informed us within 12 hours after placing order.
Q: Can is track status of my order?
Ans: Yes order tracking is available. You can track your order by logging into your account and also by email or call.
Q: Can I send gift anonymously?
Ans: Yes, in some cases for some cities we offer anonymous delivery but you will have to contact us before placing order.
Q: Can I change my shipping details after placing order?
Ans: Yes, you can change any details in order just by sending an email or a call but changes in order will be made only if you will contact us within 12 hours after placing order.
Q: Can I change sender’s details after placing order?
Ans: Yes, if you contact us within 12 hours after placing order. Once order is dispatched then it’s not possible.
Q: Chan I change product in order?
Ans: Yes, you can change your product after placing order as well by giving us a call or sending us an email. Please note that changes will be made only if we will be contacted immediately (12 hours in some cases) after placing order.
Q: What are the available payment options at GiftingExpressions.com?
- Credit/Debit Card.
- Bank Deposit.
- Net Banking.
- Western Union.
- Easy Paisa.
- Cash collection before delivery (In major cities).